Richard (the owner) was gracious enough to come down to the boat and meet us personally to help replace one of the gaskets which was sticky and hard to open. Cutting out the gasket, cleaning up the frame and glass and putting in the new gasket took about 45 minutes of actual work time I’d estimate. A very simple repair and we were impressed with the personal service.
Richard is the kind of guy who always has a great story to tell and we heard about a slew of products he’s working on and the very cool plant in China to build them. If you order portholes and have the option to pick them up in Port Townsend and meet Richard I highly recommend it. New Found Metals is a company recommend fully!